Do you give a discount if I buy multiple items?

If it is all in the same order, then shipping will either be $7.95 for US destinations or $35.00 for international destinations (anywhere in the world) no matter how much you buy. Also, for customers placing orders that will ship outside the USA, we have the optional USPS Global Priority Mail service that is only $15.00 for orders totalling up to $70.00 to save you some cash on purchasing small stuff. USPS Global Priority Mail does not have a tracking number nor insurance.

On strips and pedals with a tuner out, is the signal fed to the tuner at all times?

No. When you select "Tune", your signal is routed to the tuner only. Your amp will be muted while you tune silently.

What does the polarity switch on the Mini Tap Tempo do?

Some effects that have an optional tap tempo jack aren't always the same. When you connect it to a device, and you press the switch down to set the tempo, it may be backwards to where you're setting the tempo on the upstroke throw of the switch. This is where the polarity switch comes in handy. Just flip the toggle switch and you will now be setting the tempo on the downstroke of the switch.

On a loop strip or pedal, if I leave the receive disconnected and connect the send of a loop to a tuner, can I use a loop for silent tuning?

Yes but, when you're tuning, and using a loop for tuning, it will not be silent as they are not wired for this specific application. You will faintly hear the notes when tuning.

If you get a model that has a tuner out on it and you use it for that, bleedover will not occur.

I'm trying to complete checkout and an error keeps popping up which won't allow me to finish.

Try using a different method of payment or, another credit card if you are using that method. If this does not help, please email us.

Do you accept PayPal payments?

Yes. Details will be in checkout.

Can you write "Gift" on my package to save me on customs fees?

We cannot falsify invoices.

Can you write a lower declared value on my package to save me some money on customs fees?

Can't do that either. Sorry.

On your loop boxes and strips with more than one loop, can more than one loop be accessed at a time or just one at a time?

You can activate any single one, or any combination of any number of loops you like. You can turn them all off as well. If you turn them all off, your signal will pass the loop box unaffected. **Loop pedals in the "Specialized Switchers and Routers" section will function differently. See those descriptions for details**

Can you put any jacks on the sides of the strip units?

Not possible. Sorry.

Can you send me an email when my order has shipped?

Yes. Watch the email inbox and spam box that you created the account with in about 6+ weeks.

Can you email me with a tracking number when my order ships?

Since we DO NOT ship UPS, there will be no tracking info but rather a USPS (United States Postal Service) Delivery Confirmation number. Again, with the email you created the account with, watch that email inbox and spam box for these notifications in about 6+ weeks. Please note that shipments going outside the USA via USPS Global Express Mail will also have this number. Once again, watch your email in about 6+ weeks. Also, for customers placing orders that will ship outside the USA, we have the optional USPS Global Priority Mail service that is only $15.00 for orders totalling up to $70.00 to save you some cash on purchasing small stuff. USPS Global Priority Mail does not have a tracking number nor insurance.

Where in the $%#@! is my order?

ALL orders are built to order so please allow a build time of about 6+ weeks before your order is completed and then it will be shipped. (Yea, we are slow but we are also damn good at what we do!) You will get a USPS (United States Postal Service) and/or other notifications in about 6+ weeks with a "Shipped" status in the email that you created the account with. Also, watch this email with any other notifcations or in case we need to contact you about your order. Since we DO NOT ship UPS, there will be no tracking info but rather a USPS (United States Postal Service) Delivery Confirmation number. Again, with the email you created the account with, watch that email inbox and spam box for these notifications in 6+ weeks. Please note that shipments going outside the USA via USPS Global Express Mail will also have this number. Once again, watch your email in about 6+ weeks.

I placed an order and I did not receive any confirmation emails and I am not getting any updates.

If you placed an order and sent a payment, you can be assured that we have received it because we excel in the art of receiving payments. :-). If you are not getting any confirmation emails or updates, it may be because the email you registered with is not a valid email or, your spam filter is catching them. Just log on to your account at http://www.loop-master.com and you will be able to view the status. Please note that some orders made on or after Sundays may remain as "Order Received" for up to a week and that orders with the status "Building your order" may remain this way for 3-4 weeks.

Do you ship to my country? How much for shipping?

It is a flate rate of $35.00. This is for any item, in any quantity, shipped to just about anywhere in the world using USPS Global Express Mail w/tracking and insurance. Also, for customers placing orders that will ship outside the USA, we have the optional USPS Global Priority Mail service that is only $15.00 for orders totalling up to $70.00 to save you some cash on purchasing small stuff. USPS Global Priority Mail does not have a tracking number nor insurance.

How does the tuner out work? Does it mute the amp when you select this button? Can it be used as an output to another amp?

You would turn on your tuner and connect one cable from the tuner out on the Loop-Master box to the input of the tuner. When ready to tune, hit "Tune" and your amps signal will be muted and your guitar will be routed to your tuner only which means dead silent tuning. If you want to connect the "Tuner Out" to another amp, this will work fine but all effect loops on the unit will only work for the "Out" jack only.

Can you make an effect switcher with a blend control?

These are not available at this time. Sorry. If they do become available, they will be listed in the "Specialized Switchers and Routers" section.

Can you make a 20 loop effect switcher?

Yes and we can even make them bigger than that with tuner outputs, master bypasses, aby outputs A/B inputs, clean/dirty sections etc..

Can you put LEDs in the Mini ABY?

Not possible. Sorry

Can you put an LED in the Micro A/B?

Not possible. Sorry

On your loop boxes with two or more loops, if I have an overdrive in loop 1, and a chorus in loop 2, and the loops are on, will the signal flow from the overdrive to the chorus? Or, vice versa?

They will flow from loop 1 to loop 2 or, normally as they would without a loop box..

On your loop boxes with two or more loops, are the loops wired in series or parallel?

They are wired in series as in 1 > 2 > 3 > etc..

Can I get my box painted in a color?

Not until we stop sucking at colors. :-)

Why does it take so long to build and ship these?

Because everyone wants one and due to quality control, there is one person building these by hand. Yours truly. :-)

If I order today, can I receive my order by the next weekend?

Maybe. We can expedite your order for an additional fee. Please email us for details.

Can I use a credit card to pay for my order?

Yes. Details will be in checkout.

If I place my order now, how soon will you ship?

Depends on what you have ordered. If it is anything other than a Loop-Master unit that gets decals, we will ship out as soon as possible. If it is an order that includes several items that are ready to go now but has a Loop-Master box that gets decals then, the entire order will not ship until the Loop-Master box is ready to go also which is usually 6+ weeks after cleared payment.

Are all the Loop-Master units in stock and ready to ship?

All of the parts to build the Loop-Master units are usually in stock. We keep a hefty supply of parts around so you can be assured that your unit will be built ASAP after you have placed your order and your payment has cleared.

How's the shipping time these days?, Does it really take 6+ weeks to build?

All information that answers questions on order stats, eta's, "when will it ship?", "just curious where my order is at", "approximate ship date?" etc.. are listed on the site here:

http://www.loop-master.com/extra_info_pages.php?pages_id=2&osCsid=hl28607ab40jp3evtbktpiu6r0

And here:

http://www.loop-master.com/extra_info_pages.php?pages_id=3

In addition to the above info, we supplied this info to you at the end of checkout when you placed your order.

Our system sends out email updates throughout the build process of your order so, watch your spam box as well as your inbox.

You can at anytime view current stats by logging into the account you created when you placed the order at http://www.loop-master.com.

Since we build these pedals in batches;

Your order can be in the status of "Order received" up to a week.

Your order can be in the status of "Building Your Order" up to 3+ weeks.

Your order can be in the status of "Wiring/Testing" up to a week.

Your order can be in the status of "Preparing Your Order For Shipping" up to a week.

If it has been a little more than 6+ weeks, it should be shipping at any moment.

If you have placed an order that was through PayPal invoice, the build/queue time should be on there.

Do you accept custom orders?

Some but not all. Feel free to send in a drawing. If it is a unit that consolidates several of our standard units into one, then you can probably be assured that it can be done. If it is a unit that has a wild variety of options on it then either it will take a heck of a long time to layout or I will not accept it due to time restrictions.

What shipper do you use for international shipments?

USPS Global Express Mail & USPS Global Priority Mail.

If you see a message saying "Shipping is not available to the selected country" or, something to that effect, just email us and let us know because we ship just about anywhere.

I do not live in the USA. What is the price for shipping an order to my country?

$35.00 no matter what you get or how much you buy. Also, for customers placing orders that will ship outside the USA, we have the optional USPS Global Priority Mail service that is only $15.00 for orders totalling up to $70.00 to save you some cash on purchasing small stuff. USPS Global Priority Mail does not have a tracking number nor insurance.

How will I know when my order has been shipped?

If you paid via PayPal, you should get an email confirming that shipment. Note: Keep an eye out for it in your spam box as well because I believe that these types of emails are easily filtered out.

Why do you use rivets on your strip-style pedals?

Because after you remove screws so many times in sheet metal, they will easily strip that metal. If you ever need to remove the rivets, it is quite simple. Drill them out with a 1/8" drill bit. replace them with short screws if you like. Piece of cake.

What is the point of a master bypass switch? I mean, if the loops are true bypass, why do you need that?

This is asked quite a bit. The reason for a master bypass switch is to have an option to kill multiple loops with one switch rather than deslecting them one at a time. Another use is this; Turn the master bypass "on" and preselect any number of loops and have them ready to go when you deselect master bypass.