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FAQ
USPS Priority Mail shipping w/Delivery Confirmation is $7.95 for your entire order! (USA ONLY)
If you need a shipping quote for an order that would ship outside the USA, it is a flat rate of $35.00. This is for any item, in any quantity, shipped to just about anywhere in the world using USPS Global Express Mail w/tracking and insurance. Also, for customers placing orders that will ship outside the USA, we have the optional USPS Global Priority Mail service that is only $15.00 for orders totalling up to $70.00 to save you some cash on purchasing small stuff. USPS Global Priority Mail does not have a tracking number nor insurance.
If you see a message saying "Shipping is not available to the selected country" or, something to that effect, just email us and let us know because we ship just about anywhere.
ECHOPLEX TAPES:
We usually rewind and ship out your Echoplex tape(s) within a couple of days after receiving them.
SHIPPING METHODS:
All Loop-Master.com items bought in the USA are shipped via USPS Priority Mail in the USA.
Shipping for all other products to all other territories is via USPS Global Express Mail w/tracking and insurance or USPS Global Priority Mail. NOTE: Even though USPS claims the average delivery time for Global Express Mail is 5-7 business days, it may get delayed by the customs in your country for an unpredictable amount of time. Shipments have always arrived though.
RETURNS: Any returns are for repairs only. Loop-Master switchers and routers are built like anvils and should last for decades. In the unlikely event of any problems with the unit(s), always check your cables and AC adapters first. (We have found that 99% of problems were due to poor cables or user error.) If in fact the Loop-Master unit is at fault, email us with the details of your problem and then we will have you send the unit back to us for repair or replacement. All units at fault within the first three years of purchase and under normal use* will be repaired or replaced at no charge. If it has been over three years since your purchase and you encounter problems, email us and we will discuss repair or replacement options. *Normal use: Touring/Gigging like a Banshee.
ORDER CANCELLATIONS:
Once your order has been officially "Received", it cannot be canceled. Once your order is placed, the process of building and getting your order in queue starts immediately so please make sure you double check your order for accuracy. All Loop-Master pedals are handmade to order and we simply do not have the room and time to start these only to have them canceled and sitting around and that is why it is necessary to have this policy in place. Thank you for your understanding.
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