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Contact US/FAQ

Summer/FALL 2017:

FYI: We have lost our help and there is no one available locally to fill in and I am doing these all by myself top to bottom and everything else in between currently. Chaos? Yes. I am limiting any custom stuff so I can at least try to keep from getting any further behind. All orders are moving but just slower than I like. Thank you all for your business and I do apologize for any delays and inconvenience this has caused. 


On your sale items, why are these on sale? Does this mean they are in stock and ready to ship?

I like running promotions and saving the customer a few bucks but this unfortunately does not mean that they are in stock. They are still subject to the normal build/queue time as stated further in these FAQs.

On strips and pedals with a tuner out, is the signal fed to the tuner at all times?

No. When you select "Tune", your signal is routed to the tuner only. Your amp will be muted while you tune silently. If you need it to feed the tuner at all times when off and tune silently when on, we can do this as a special request.

What does the polarity switch on the Mini Tap Tempo do?

Some effects that have an optional tap tempo jack are not always the same. When you connect it to a device, and you press the switch down to set the tempo, it may be backwards to where you are setting the tempo on the upstroke throw of the switch. This is where the polarity switch comes in handy. Just flip the toggle switch and you will now be setting the tempo on the down stroke of the switch.

On a loop strip or pedal, if I leave the receive disconnected and connect the send of a loop to a tuner, can I use a loop for silent tuning?

Yes but, when you are tuning, and using a loop for tuning, it will not be silent as they are not wired for this specific application. You will faintly hear the notes when tuning. If you get a model that has a tuner out on it and you use it for that, bleed-over will not occur.

Has my order been shipped?

If your order was marked "shipped" under your account, you will be getting a USPS email anytime. (please allow up to a week or more in some cases)

Where do you ship from?

Kentucky, USA

Do you accept PayPal payments?

Yes. Details will be in checkout.

Can you paint my switcher in a certain color?

We actually suck at painting but are great at building switchers.

Are your switchers pop-free? Quiet? Etc...

Read our reviews and judge for yourself. These reviews go back years and years.

Do you use a soft switch on your tap-tempo pedals?

They are momentary which are very soft but do have a slight mechanical click to them. I can put a softer switch in them but then I cannot use a polarity switch in them. If you prefer a softer switch, please let me know whether you need a NC (normally closed) or NO (normally open) switch. (soft switches are for use in tap-tempos and stutter bombs only)

What is the mA draw of your switchers?

Power is for the leds only so usually between 2-4 mA's or never even enough to worry about when figuring up your pedal board power.

What led colors do you offer?

amber, blue, green, red, white, yellow, purple, and pink. If you are ordering a switcher with leds, this same list will be at the comments section of checkout for you to choose from. There will be no extra charges for whatever led colors you choose.

Do you offer a warranty?

Yes, all Loop-Master products carry a (3) year warranty. If you find that your Loop-Master switcher is faulty within this 3-year time frame, just shoot us an email and we will take care of it. As with all Loop-Master switchers past, present, and future, these are meticulously hand-built and returns are for repairs only.

Where is my tracking number? Can I get a tracking number?

When it is officially picked up by USPS, you will receive a tracking number. If you have not gotten your tracking number, it has not been picked up by USPS just yet so please be patient.

What is the difference between decals and non-decals or, what is decals?

Decals are the lettering that you see on the switchers. "send", "receive", "loop 1", etc.. Non-decal versions simply do not have any lettering.

Do you install buffers?

No, our loopers are true bypass and we think a good buffer just depends on personal preference, so we don't put any buffer on our products. And if needed, an external buffer would allow you to remain flexible with future signal chain changes whereas if it were installed in a looper, you would be stuck with it in that position.

On your loop boxes and strips with more than one loop, can more than one loop be accessed at a time or just one at a time?

You can activate any single one, or any combination of any number of loops you like. You can turn them all off as well. If you turn them all off, your signal will pass the loop box unaffected. **Loop pedals in the "Specialized Switchers and Routers" section will function differently. See those descriptions for details**

Can you put any jacks on the sides of the strip units?

Not possible. Sorry.

I placed an order and I did not receive any confirmation emails and I am not getting any updates.

If you placed an order and sent a payment, you can be assured that we have received it. If you are not getting any confirmation emails or updates, it may be because the email you registered with is not a valid email or, your spam filter is catching them. We also have encountered issues with email servers on the customer end in blocking these updates. Just log on to your account at http://www.loop-master.com and you will be able to view the status.

Do you ship to my country? How much for shipping?

If you need a shipping quote, create an account at Loop-Master, drop them items in your cart, proceed to checkout to the shipping area and you will be able to see your shipping costs.

My international USPS tracking shows the last activity was in the USA and I haven't gotten any further updates.

This would apply to First Class International packages as well as some USPS Global Priority Mail packages. Tracking will show in the USA but once it leaves the USA, you won't see anymore tracking info. There's nothing you or I can do about this but wait it out which may take up to a month to get through customs to be delivered in some cases.

How does the tuner out work? Does it mute the amp when you select this button? Can it be used as an output to another amp?

You would turn on your tuner and connect one cable from the tuner out on the Loop-Master box to the input of the tuner. When ready to tune, hit "Tune" and your amps signal will be muted and your guitar will be routed to your tuner only which means dead silent tuning. If you want to connect the "Tuner Out" to another amp, this will work fine but all effect loops on the unit will only work for the "Out" jack only.

On your loop boxes with two or more loops, are the loops wired in series or parallel?

They are wired in series as in 1 > 2 > 3 > etc..

Can I get my box painted in a color?

We suck at painting them. Really

Why does it take so long to build and ship these?

Because everyone wants one and to ensure quality control, there is one person building these by hand. Yours truly.

Are all the Loop-Master units in stock and ready to ship?

No. They are all hand-built to order.

Can you make an effect switcher with a blend control?

These are not available at this time. Sorry. If they do become available, they will be listed in the "Specialized Switchers and Routers" section.

Can you make a 20 loop effect switcher?

Yes and we can even make them bigger than that with tuner outputs, master bypasses, aby outputs A/B inputs, clean/dirty sections etc..

On your loop boxes with two or more loops, if I have an overdrive in loop 1, and a chorus in loop 2, and the loops are on, will the signal flow from the overdrive to the chorus? Or, vice versa?

They will flow from loop 1 to loop 2 or, normally as they would without a loop box.

I have X amount of pedals but want to get a looper that has more loops than I need at the moment because I may add more pedals later. Will it cause any problems by not using the unused loops?

No not at all. Just keep the unused loops off at all times and try not to step on them during recording or performance as your signal will be cut. To avoid this possibility, simply patch each unused loop with a short patch cable. (optional)

When will my order be shipped?/Build Times? etc...

First off, we are a very small family operated business which means we are not the fastest in the world at what we do but we are however very good at it which is why we stay very, very busy. All Loop-Master pedals (this means everything except cables and power adapters etc folks) are built in the order that they are received and are hand-built from start to finish to ensure superior quality which means they are not cheaply mass produced. Build times right now are at about 8-12+ weeks (SOMETIMES THIS CAN BE QUITE A BIT LONGER DUE TO ORDER VOLUMES WHEN YOU PLACED YOUR ORDER) Why so long? Stupid low prices, 15 years in the business, great reputation & customer service and glowing reviews will cause this! We will keep you updated about your order throughout the build process as much as possible but if you feel you are due an update, there probably just isn't anything to update just yet and again, we will notify you via email and under your account when there is something to update so, you can't miss it.

Do you accept custom orders?

Some but not all. Feel free to send in a drawing. If it is a unit that consolidates several of our standard units into one, then you can probably be assured that it can be done. If it is a unit that has a wild variety of options on it then either it will take a heck of a long time to layout or I will not accept it due to time restrictions.

What shipper do you use for international shipments?

USPS First Class Mail International, USPS Global Priority, and USPS Global Express. You will have a choice between these in checkout. (note: First Class International is only available for smaller packages)

I do not live in the USA. What is the price for shipping an order to my country?

If you need a shipping quote, create an account at Loop-Master, drop them items in your cart, proceed to checkout to the shipping area and you will be able to see your shipping costs.

How will I know when my order has been shipped?

If you paid via PayPal, you should get an email confirming that shipment. Note: Keep an eye out for it in your spam box as well because I believe that these types of emails are easily filtered out. We will also mark your order under your account at Loop-Master "shipped" when it goes out.

Why do you use rivets on your strip-style pedals?

Because they hold 100 times better than screws. If you ever need to remove the rivets, it is quite simple. Drill them out with a 1/8" drill bit. replace them with short screws if you like. Piece of cake.

What is the point of a master bypass switch? I mean, if the loops are true bypass, why do you need that?

This is asked quite a bit. The reason for a master bypass switch is to have an option to kill multiple loops with one switch rather than deselecting them one at a time. Another use is this; Turn the master bypass "on" and pre-select any number of loops and have them ready to go when you deselect master bypass.

Can I cancel my order?

Once your order has been officially "Received", the process of building and getting your order in queue starts immediately so it cannot be canceled so please check your order for accuracy before submitting it.

I would like to add an item or items onto my current order. Will it cause me to be bumped to the back of the line?

Probably not. Just send me an email of your order # and name etc.. and what you would like to add on.

My order was marked "shipped" but I have not received a USPS email.

Sometimes it still takes a few days to get these officially "out". I do my best to sync each order with the USPS email but order volumes make this a bit tricky sometimes because I have to toggle two different account interfaces and manually send these out. If your order is in the "shipped" status, you will be getting that USPS email anytime. If you haven't gotten the USPS email, I haven't sent it out yet so no need to panic just still working on it and/or got slightly out of sync. (please allow up to a week or more in some cases before you see the USPS email)

CONTACT: loopmasterpedals@gmail.com